We manage your orders and queue them immediately for preparation and delivery. There are various preparation times due to the fact that certain products are made to order. On each product page we indicate the estimated delivery times either in writing and/or with icons described in the transport section of the how to buy guide.
The packaging and packing of each product has been carefully designed to be protected and with indications for handling and transport.
All orders have the default instruction on the delivery note to notify the recipient 1 day before delivery. You should therefore indicate your address and contact details as explicitly as possible in order to facilitate and coordinate the receipt of your order.
Deliveries are made at street level. We suggest that you make arrangements to receive them, especially if the order is of considerable volume and weight.
Many of the products we have in our catalogue are presented in formats, dimensions and measures that are NOT standard in terms of palletisation. That is to say, the shipment is not made by standard parcel vans; shipments are made by transport agencies that have the structure to handle various types and sizes of materials as well as vehicles of sizes classified as N2. We suggest you read the transport section of our how to buy guide before placing your order.
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